SpectraShop™ Frequently Asked Questions
1. Why does the i1Pro not appear in the instrument list when making measurements?
There can be several reasons for this problem:
- Another program may have used the instrument and not released its connection to the instrument. Only one program at a time can access the i1Pro, so make sure other measurement or profiling programs are not running at the same time as SpectraShop.
- The instrument may not have been registered by the operating system. Occasionally the OS may not recognize the instrument, so unplug the i1Pro, wait a few seconds, then replug it into the USB port. If the i1Pro is detected by SpectraShop it will appear in the instrument popup menu. With the i1Pro 2 when the Instrument window is opened the white LED indicators on the top of the instrument will activate.